At Tony Jo Supplies, we’re committed to providing a fast, reliable, and hassle-free delivery experience. Below, you'll find everything you need to know about our shipping process for orders within the United States.
Order Processing & Shipping Timeframes
Handling Time
We get your order ready within 1 to 2 business days (Monday–Friday).
Transit Time
Once shipped, your package should arrive at your doorstep within 3 to 5 business days (Monday–Saturday).
Estimated Delivery Time
From order processing to final delivery, you can expect your package to arrive at your address within 4 to 7 business days.
Order Cut-off Time
Orders placed before 9:00 AM Eastern Standard Time (EST) are processed the same day.
Note: Delivery times may vary slightly due to unexpected delays or high shipping volumes.
Shipping Methods & Costs
Free Shipping Via UPS SurePost (4-7 Business Days) at no extra cost.
Tracking Your Order
Track your order by visiting our Order Tracking page.
Can’t Find your Package?
Still no luck? Contact us! – If your package hasn’t arrived within three business days of the expected date, reach out to our customer support team via Contact Us page, or contact the carrier directly using your tracking number.
Frequently Asked Questions
Q: How much does shipping cost?
A: Shipping is completely free—no hidden fees, no surprises!
Q: When will I receive my order?
A: Orders placed before 9:00 AM EST are processed quickly, and delivery typically takes 4 to 7 business days.
Q: What if my order is returned due to a signature requirement or an incorrect address?
A: If your package is returned because no one was available to sign or the address was incorrect, you may need to cover additional shipping costs for reshipment.
Return Policy – Tony Jo Supplies
This return policy applies to customers in the United States, Canada and United Kingdom. If you have any issues with your order, just give us a call at +1 (912) 275-5214 or send an email to support@tonyjosupplies.com—we’re here to help!
We want you to be completely happy with your purchase. If for any reason you’re not satisfied, you’re welcome to return your order hassle-free. Below, you’ll find all the details about our return process.
Return Eligibility & Timeframe
You have 30 days from the date your order arrives to request a return. To be eligible, the item must be:
✔️ Unused and in its original condition
✔️ In its original packaging with all labels attached
✔️ Accompanied by the receipt or proof of purchase
Please note that the original shipping fee is non-refundable.
How to Initiate a Return
To start a return, reach out to us through one of the following:
📞 Phone: +1 (912) 275-5214
📧 Email: support@tonyjosupplies.com
🌍 Website: Contact Us page
When you contact us, please provide your order number and the reason for your return. Our team will guide you through the process.
Exchanges
Need to exchange an item? No problem! We accept exchanges as long as the product is new, unused, and in its original condition.
Return Shipping & Costs
🚚 Customers are responsible for return shipping costs (unless the return is due to an error on our part). We highly recommend using a trackable shipping service and keeping your receipt for proof of shipment.
Refund Process
Once we receive and inspect your return, we’ll process your refund within 10 business days. Your refund will go back to the original payment method used for the purchase. Shipping fees are not refundable.
Order Errors & Damaged Items
💡 Received the wrong item? If we made a mistake with your order, contact us, and we’ll provide a prepaid return label so you can send it back at no cost to you.
💡 Received a damaged or defective product? Reach out to us, and we’ll arrange a replacement or refund right away.
Policy Updates
We may update this return policy as needed to comply with legal requirements or to improve our customer experience.
Contact Us
📞 Phone: +1 (912) 275-5214
📧 Email: support@tonyjosupplies.com
📍 Address: 312 Live Oak Cir, Pembroke, Georgia 31321, United States
🕘 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
We appreciate your business and are here to make your shopping experience as smooth as possible!
Terms of Service
Welcome to Tony Jo Supplies! We’ve put together these terms to create a smooth and secure shopping experience for you. Please take a moment to review them before using our services.
1. Eligibility & Responsible Use
Our store is open to customers 18 years and older. To keep our space professional and safe, we strictly prohibit:
2. Your Agreement with Us
Access to our website and services is at our sole discretion. While we may use different systems to process customer data, we never store credit card information. We reserve the right to limit our services to any customer or sale of products.
3. Accuracy of Information
We do our best to keep all product descriptions, prices, and details as accurate as possible. However, occasional errors may occur. Tony Jo Supplies reserves the right to update product information, pricing, and policies at any time without notice.
4. Billing & Order Verification
To ensure smooth processing, we may:
For more details on how we handle High Risk orders, please check our Refund Policy.
5. Third-Party Tools & Links
We may provide links to third-party websites for reference purposes only. We do not take responsibility for their accuracy, security, or policies. Before using any third-party website, we encourage you to review their terms and privacy policies before using.
6. Customer Feedback
We love hearing from you! Any feedback, ideas, or suggestions you submit to us may be used, reproduced, or published without compensation.
7. Protecting Your Privacy
Your privacy is important to us. We never share your personal information without your consent. For details on how we collect, store, and use your data, please check our Privacy Policy.
8. Consequences of Violations
If you violate these terms, you may be held responsible for any resulting issues or costs.
9. Complete Agreement
These Terms of Service, along with our store policies, make up the full agreement between Tony Jo Supplies and our customers.
10. Governing Law
These Terms of Service follow the laws of the United States. We want to ensure our policies are clear and fair to all customers.
11. Updates to Our Privacy Policy
If we make any important changes to our Privacy Policy, we’ll notify you via email or on our website, so you’ll always know how we handle your data.